At GlamNook, we strive to ensure that every customer is completely satisfied with their custom artwork. Our return and refund policy is designed to provide clarity and transparency.

Revisions and Satisfaction Guarantee:

• Customers are entitled to 2 free revisions to ensure the artwork meets their expectations. Additional revisions can be requested for a fee of $10.
• If the artwork does not meet the agreed-upon specifications or style, customers may request further revisions.

Refund Conditions:

• Full refunds are available if the artwork is not delivered within the promised timeframe of 48 hours.
• Partial refunds may be offered if the customer is partially satisfied but not fully happy with the artwork. The amount will be determined based on the extent of dissatisfaction.
• Refunds are not available if the artwork meets the agreed-upon specifications and style.

Non-Refundable Deposits:

• Any initial deposits or partial payments made before the start of the artwork are non-refundable.

Request Timeframe:

• Requests for revisions or refunds must be made within 3 days of receiving the final artwork.

Physical Merchandise:

• Printed items are eligible for returns or refunds only if they arrive damaged or defective. Customers must contact us within 7 days of receiving the item to initiate a return.

Contact Us:

• For any questions, concerns, or to request a revision, return, or refund, please contact our customer support team at [email protected] or chat use on the account dashboard. We aim to respond within 24 hours.